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When it comes to communication in business, you need to make sure that your employees are aware of how to handle calls. Call management is simple, although it will take time to help train your employees in how to do this. There are also going to be different techniques and applications that you are going to need to use when you are trying to do this. Another thing that you need to remember is that you need to have a good level of phone system infrastructure that will help you to get everything done. By getting the right kind of infrastructure, you can ensure that your system always ends up working the best. This is one of the most important things to do when you are organizing communication levels in your business.

Translation

This is a technique that is going to need the proper application put in place. Translation involves routing calls from one number to another. This is going to be necessary if one number is too busy but another one is free. For those working in call centres, it is important to have a good translation application that will allow customers to reach any of the free agents that may be available to take their call.

Call Queue

For call centres, a call queue is going to be necessary. People are going to be phoning up all the time and asking for someone. A queue is going to be there in order to keep customers on hold when there is no one free. This is an absolutely vital part of any system so you will need to keep this in mind when you are setting up a new call centre and looking for a good form of call centre infrastructure.

Auto Attendant

A number of automatic numbers can be chosen by the caller when the lines are too busy. This is another thing that most call centres are going to have, so it is going to be an absolute must if you want to ensure that everything works out properly.

Call Whisper

The call whisper is going to tell the agent just who is on the other line and what their query is. This is going to be useful for the agents, who will then be able to prepare when it comes to sorting out the different calls and find out the best way of replying.

Interactive Voice Reponse

With this application, you will be able to use your voice in order to communicate with the automatic attendant. Those who use IVR will ensure that things are done a lot faster. Voice recognition like this is becoming very popular in most call centres, so it is a good thing to implement.

 

 

   

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MariamThomas Permalink: http://www.articlevoid.com/?action=permalink&article=54216
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About me: Call Whisper The call whisper is going to tell the agent just who is on the other line and what their query is. This is going to be useful for the agents, who will then be able to prepare when it comes to sorting out the different calls and find out the best way of replying. Interactive Voice Reponse With this application, you will be able to use your voice in order to communicate with the automatic attendant. Those who use IVR will ensure that things are done a lot faster. Voice recognition like this is becoming very popular in most call centres, so it is a good thing to implement.

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